Billing and payment
Our philosophy
At Deep Origin, we believe costs should be up-front, transparent, and fair. That's why you'll see estimates before any purchase and invoices designed to be read by a human. Please let us know if there's anything that we can improve.
Organizations are responsible for billing
At Deep Origin, organizations are responsible for billing. Each time a user executes a paid action, the purchase is made on behalf of an organization.
Users can control the organization responsible for each purchase by using the organization selection menu in the left navigation bar to select the desired organization.
Limits on organizations without payment methods
Organizations are allocated a quota of free actions each month. Once that free action quota has been used, a payment method must be added in order to execute new paid actions.
Payments
Billing address
To set up billing, first enter your address by following the steps below. This address will determine your tax charges.
- In the left navigation menu, click the "Settings" item.
- In Settings, click on the Billing tab.
- In the "Payment" section, enter your address
- Click the "Update" button.
Adding payment methods
To add a payment method, follow the steps below:
- In the left navigation menu, click the "Settings" item.
- In Settings, click on the Billing tab.
- In the "Payment methods" section, click the "Add method" button.
- In the window that opens, enter your credit card number, name, and address.
- Click the "Add method" button.
Payment by invoice
We also support payment via invoice. To learn more, contact customer support.
Paid Actions
Balto uses pay-per-use pricing. Creating an account and the majority of Balto actions are FREE, however Balto does charge per use for some computationally intensive tools. Every user is given a quota of free actions for the paid tools each month, so it is free to try out new functionality each month.
The following tools require payment once the free actions have been used each month:
- Docking
- Search for novel pockets
- Analysis of PDF documents
- Aqueous solubility (LogS)
- Lipophilicity (LogP and LogD)
- Likelihood of hERG activity
- Likelihood of CYP interactions
- Likelihood of activity in Ames test
Cost calculation
Each paid tool has both an associated cost per action and a number of free actions allowed each month. The cost for each paid action depends on the user’s pricing tier. Balto currently has 2 pricing tiers: Academic and Standard. Only users who register with an email account ending in .edu are automatically enrolled in the academic pricing tier. If you would like to adjust your pricing tier or discuss additional pricing options, then please contact support.
| Paid Tool | Number of Free Actions per Month | Academic Tier Price per Action | Standard Tier Price per Action |
|---|---|---|---|
| Docking | 30 | $0.10 per molecule | $0.20 per molecule |
| Pocket Finder | 2 | $5 per protein | $10 per protein |
| PDF Analysis | 50 pages | $0.05 per page | $0.10 per page |
| Solubility (LogS) | 30 | $0.01 per molecule | $0.02 per molecule |
| Lipophilicity (LogP) | 30 | $0.01 per molecule | $0.02 per molecule |
| Distribution (LogD) | 30 | $0.01 per molecule | $0.02 per molecule |
| hERG activity | 30 | $0.01 per molecule | $0.02 per molecule |
| CYP interaction | 30 | $0.01 per molecule | $0.02 per molecule |
| Ames Mutagenicity | 30 | $0.01 per molecule | $0.02 per molecule |
Invoices and billing
Invoices for paid actions are calculated at the end of each calendar month. To see past invoices:
- In the left navigation menu, click the "Settings" item.
- In Settings, click on the Billing tab.
- In the "Payment history" section, you can see previous payments and their status.
- Click the actions menu for a previous month to download the invoice.
Billing schedule
Subscriptions are charged on the first of each month.